Customer Support Representative - Moncton

Company: TechDoQuest Inc.
Applicants: Applications: 1 | Visits: 36
Your Application: You have not applied yet
Recruiter Statistics: CVs seen: 0, Deleted: 0, Unread: 1
Location: Moncton, Canadá
Allows working from home: Yes
WhatsApp:  Send WhatsApp
Previous call center experience in a contact center is an asset

Fluent (reading, writing, speaking) in English as required by the position
Customer service oriented mindset

Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.

Able to type a minimum of 30 words per minute.

Understands the needs of the luxury goods consumer and be able to implement Company's customer service policy in a personalized manner.

Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.

Provide assistance when clients are placing an order.

Set appropriate expectations for the customer and exceed customer commitments.

Follow-up on issues for customers until resolution is reached.

Follow the scripts provided by the Company

Respond in an unscripted manner, thus allowing individuals to successfully resolve all customer issues, which necessitates that each such Agent demonstrate patience, empathy, sound judgment, negotiation and balanced decision making skills. Supplier shall ensure that Agents contribute a positive, energetic and organized approach to performing the Services.
Medical, Dental, and Vision Benefits (apart from the pay)

Work from Home to start with

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 20

Minimal experience: Unspecified
Gender: Indistinct

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