Customer Care Specialist (Tier 1) | Bilingual (ENG/FRA) - Ottawa

Company: Gabriela Leal
Applicants: Applications: 1 | Visits: 19
Your Application: You have not applied yet
Recruiter Statistics: CVs seen: 0, Deleted: 0, Unread: 1
Location: Ottawa, Canadá
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
JOB DESCRIPTION
Requirements:
Customer Care Specialist (Tier 1) - Bilingual (ENG/FRA)
- Position Status: Full Time Permanent
- Hours of Work: Monday - Sunday (rotating shift hours apply)
- Payment: C$18. 50 per hour (weekly payment)
- Location: Work from Home (availability to pick up the equipment) - Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth
Position Overview:
As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team- Driven and fast- Aced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

 
Responsibilities:
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well- Informed manner.
- In conjunction with on- Creen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze

information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activities in order to fulfill customer requests.

 
Benefits:
- Work from Home (We provide the equipment)
- Extended Health and Dental Coverage
- Life Insurance
- Short- Term and Long- Term Disability Coverage
- Accidental Death and dismemberment




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 50


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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